Frequently Asked Questions

Do I need to book? Can I walk up?

All guests require a booking. Please ensure you book the correct date and time. Please do not attend without a booking as the tour may be sold out or not available.

What is the 12 Digit Pass Number?

Go City will provide each guest with a 12 Digit Pass Number. These must be included in the booking. Bookings that do not include the 12 Digit Pass Numbers will be cancelled.

Will my passes be scanned? What if I don’t attend?

Your passes will be scanned on arrival at the meeting point. If you do not attend your booking then your passes will be validated manually by our team.

Do my group all need to be in the same booking?

Yes! All guests must be in the same booking. Our guides are assigned to each booking in advance which cannot be changed. Multiple bookings may be split up from each other.

We are a group/travelling party of 9 or more people?

We cannot accept groups or travelling parties of 9 or more people on our tours. Groups or Travelling parties of 9 or more people will be turned away and passes still validated.

How much walking? Wheelchairs?

The tour involves about 3 miles of continuous walking. Please note that the tour is not suitable for wheelchairs or those with walking difficulties.

Age Requirements?

All guests on the tour must be aged 18+ years old on the date of the tour. Guests under 18 will be turned away. Identification may be checked by our tour guides.

How many pubs? Are drinks included?

No. Please note that there is no drink or food included in the tour. All drinks are at own expense. The tour will visit four historic London pubs.

My booking has been cancelled - why?

We manually check all bookings. If your booking is cancelled then it means it does not comply with Steps 1-5 above or with information contained in this FAQ.