Cancellation Policy

This cancellation policy applies to any individual or entity (hereinafter “Customer”) who books, purchases, or participates in any tour, product, or service provided by See The Sights Tours. By proceeding with any booking, purchase, or participation, the Customer acknowledges, understands, agrees to, accepts, authorises and consents to be legally bound by this cancellation policy along with the terms and conditions and privacy policy of See The Sights Tours in full and in their entirety. This cancellation policy applies uniformly to all See The Sights Tours products and services, irrespective of the means or methods through which they are purchased, including direct bookings with See The Sights Tours or purchases made through third-party agents, resellers, or any intermediaries. This cancellation policy applies solely to cancellations initiated by the Customer for any product or service. This cancellation policy does not apply to cancellations of booking(s), products or services where the cancellation is initiated by See The Sights Tours.

1) Cancellation Method: All cancellations must be made in writing only via email to tours@seethesightstours.com and include the booking reference number. Cancellation requests made by any other method are will not be accepted.

2) Cancellation Period: The cancellation period is 24 hours before the product or service start time.

3) Cancellation Requests within the Cancellation Period: Cancellations made at least 24 hours before the product or service start time are eligible for a refund.

4) Cancellation Requests outside the Cancellation Period: Cancellations within 24 hours of the product or service start time are not eligible for a refund.

5) Refund Method: Any refunds authorised by See The Sights Tours will be processed strictly using the original method of payment and, where applicable, the original banking details provided at the time of booking. Under no circumstances will refunds be issued through any alternate method or to alternate banking details.

6) Refund Processing Time: Authorised refunds may take up to ten (10) business days to process by See The Sights Tours. The timeframe for funds to reflect in the Customer’s account will be subject to the policies and processing times of the Customer’s bank or financial institution.

7) Non-Refundable Products and Services: Any See The Sights Tours products or services that have a stated non-refundable cancellation policy are not eligible for refunds of any kind or under any circumstances, except in cases where the product or service is cancelled by See The Sights Tours.

8) Deduction of Processing Costs: In cases where a refund is authorised by See The Sights Tours, the refund amount may be reduced by any expenses, fees, or costs incurred by See The Sights Tours in processing the refund and/or any costs already expensed by See The Sights Tours in anticipation of the Customer’s attendance.

9) Right to Deny Refund Requests: See The Sights Tours reserves the full, unrestricted right to deny any refund requests from Customers, including requests made through third parties, for any reason. See The Sights Tours also retains the right to implement a cancellation policy that differs from any third-party platform selling See The Sights Tours products or services; in such cases, the cancellation policy stated on the See The Sights Tours website will take precedence unless explicitly approved otherwise in writing by See The Sights Tours.

10) Cancellation of Bookings Requiring Voucher Validation: For cancellations made outside of the stated cancellation period, if a third-party voucher is due for validation either before, during or after the product or service is delivered, then the voucher will be validated manually.

11) Cancellation of Go City/London Pass Bookings Requiring Charge of Credit or Debit Card: For cancellations of Go City/London Pass bookings that are made outside of the stated cancellation period, if a credit or debit card is to be charged then the Customer irrevocably understands, agrees and authorises that the credit or debit card details provided at the time of booking will be charged the full price of the product or service for each cancelled person in the booking. This charge will be made for the full amount owed within 30 days of the date and time of the product or service concluding. If the Customer requires a receipt for any charges then one can be requested by contacting tours@seethesightstours.com with their booking reference number.